EI Case Study

Emotional Intelligence: WHAT - WHY - HOW

Questline were approached by the HFMA to provide an internal emotional intelligence development training to a group of leaders and managers in the NHS. This was due to a recent survey which had shown emotional intelligence as a rising topic of interest within the NHS.


Following consultation to understand key requirements, we proposed a 3-hour workshop to address the needs of the organisation.

Our aim was to ensure staff who completed the workshop left with clarity on emotional intelligence, an understanding of its importance in the workplace and some key tools and techniques that they could put in place straight away to develop this essential skill and therefore make more impact as leaders.


100 % of participants rated the workshop as excellent or good and would recommend it to a colleague.


100 % of participants agreed that they felt motivated to implement the learning and that the actions they will take following the workshop will have a positive impact on their organisation.

What participants said about the workshop

“This course would be great for others to do and I think you should run more for the organisation”

“The breakout rooms were great to discuss the topic with a smaller group and share experiences with colleagues”

“Really interesting course and thought-provoking with good insight”

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